Based out of Brooklyn, the 20-year old organic carpet cleaning service, GreenChoice Carpet Cleaning, has made it its mission and motto to serve its customers with the safest and most health-promoting products available. Although it does a good job of upholding its mission, problems in other areas of its service drops GreenChoice behind other organic competitors.

Providing the basics alongside its emergency and restoration services, GreenChoice technicians are up to certain tasks but not others. Luckily, big and common jobs such as carpet or upholstery cleaning are services that GreenChoice specializes in. On the other hand, its technicians don’t handle any jobs that have to do with your drapes and blinds, hardwood floors, or the interior of vehicles, to name a few. So if you’re looking to have your whole house or commercial unit scrubbed down and cleaned, definitely consider looking at another option that offers a wider variety of cleaning services.

Although we applaud GreenChoice for being all-organic, it lacks many of the specialized cleaning products we look for. Yes, organic is nice, but breadth and variety are important factors as well when it comes to cleaning products. Missing from GreenChoice’s quiver of specialized products are a deodorizer, stain remover and some sort of stain-resistant coating that can be applied on top of cleans to protect areas from future stains. We were pleased to see, however, that this carpet cleaning service is willing to spot dye and restore the color of any piece of carpet or upholstery item that has become discolored.

GreenChoice may lack quality in many areas, but it gets an A grade for its customer help and support services – a grade that only our number one product can match. From offering a free estimate at the beginning of a job to a 100 percent satisfaction guarantee at the end of a clean – and everything in between – this carpet cleaning service does it right when it comes to being customer-friendly.

To begin, if you want a free estimate or quote, you can just fill out an online form on the GreenChoice website or give them a toll-free call. Once you’ve been given an estimate and agreed on a price, scheduling an appointment time should also be fairly simple with a carpet cleaner that offers same-day and 24/7 service. Once an appointment is scheduled, an on-site consultation can be requested prior to the beginning of a clean – always a nice option when it comes to mapping out a detailed cleaning plan with a technician. Lastly, the 100 percent satisfaction guarantee ensures that a job won’t be complete until you are totally satisfied.

Sticking with the status quo, GreenChoice cleans all of its carpets using the steam-cleaning method and hot water extraction process. Likewise, the company also employs portable, truck-mounted units. These units not only store large amounts of waste and water, but they are also easy to transport from location to location.