In five short years, Oxi Fresh Carpet Cleaning has gone from an unknown to one of the fastest growing carpet cleaning services in the country. Riding on the momentum of numerous entrepreneurship and customer satisfaction awards, the company has expanded to 44 different states in 233 locations (as of the end of 2010) since its inception. But our research has shown that this carpet cleaning service, an infant compared to some of its competitors, still has a way to go to catch up. With that said, its potential is limitless when looking ahead.

One of the areas that Oxi Fresh still needs to expand and improve in is its cleaning services. Since 2006 – when the company began as a one-dimensional, carpet-only cleaning service – other services have been added, including upholstery, rug, and tile and grout cleaning. But other key carpet cleaning services are still missing such as air ducts and vent cleaning, drapes and blinds, interior cleanings of RVs, boats and cars, and more. If the company can continue to expand in the next several years to include these services, it would go a long way in driving the momentum Oxi Fresh has already built.

Cleaning products is an area in which Oxi Fresh has already caught up and surpassed some of its competition. Its most well-known cleaning product is the organic, Oxi Fresh Green Cleaning Solution, which all technicians apply to surfaces to break up dirt, stains and debris before cleaning.

Another product used by the company is known as the Odor Destroyer, which specializes in killing off nasty pet odors. Oxi Fresh technicians spray the Odor Destroyer on every inch of carpet and upholstery possible to ensure an odor is neutralized before it can start to wreak havoc. Lastly, Oxi Fresh also boasts of a carpet protectant product that is coated on top of a cleaning job to help a surface fight off stains and spills before they set in. All three of these products, like all the products and solutions used by Oxi Fresh, are organic.

Again, help and support is another area that Oxi Fresh can improve in. Currently, there is no option for scheduling an appointment online, although you can locate the closest Oxi Fresh in your area at its website. Thus, no free quote or estimate can be give online and only perhaps over the phone. There is also no mention of a 24/7 and/or same-day service guarantee – at least not companywide at this point.

With that said, this carpet cleaning service does ensure that there is a before and post-consultation session between clients and technicians. A 100 percent satisfaction guarantee is also offered, and if a homeowner is not satisfied with the job once it’s done, he or she can express their worries during the post-consultation. Lastly, Oxi Fresh also insures all of its technicians so that homeowners won’t have to worry about legal issues if a technician accidentally injures themselves while on the job. Likewise damages to your property will be covered by the company.

Perhaps the greatest perk about the Oxi Fresh carpet cleaning service is its pile-lifting technology which is designed to lift dirt and oils from the bottom to the top of a carpet without letting the debris sink back down. Also, some cleaning methods are unable to reach the dirtiest parts of a carpet – the bottom. This pile lifting technology used by Oxi Fresh ensures that carpet is completely clean, from top to bottom. This technology also uses less water and substitutes it with oxygen for a better clean – a somewhat similar idea to low-moisture cleaning.